7:10 am
Before the shutters go up
As it is
Forty-one messages across four apps. A supplier's new prices are buried in a group chat. A rule about food labels changed last week, in a document nobody has had time to read. A customer waits while the owner scrolls. Her daughter's concert is at four. She probably won't make it.
As it could be
One short note each morning. Three things changed and one needs her decision, and each line shows where it came from. She deals with it in a minute, serves the customer, and closes at half past three.
What it would take: trusted sources gathered in one place, summaries that show their working, and decisions left with the owner.
Who might pay: a trade association or supplier network, if missed changes cost its members money. Untested.